Every New Yorker can get a free, confidential, and safe COVID-19 test today! Available regardless of immigration status.
- Find a testing site near your home.
- Get the latest facts from NYC Health Department Coronavirus Disease 2019 (COVID-19).
- Call the new COVID-19 hotline: 212-COVID19 (268-4319) to get information about testing sites, advice from medical staff, information about quarantining, mental health support, and more.
- DOE students, employees, and employees of DOE-contracted early childhood programs and the Learning Bridges Program can get priority COVID testing at some Health & Hospitals testing sites.
- Get updates from Notify NYC, text “COVID” to 692692, for Spanish text “COVIDESP” to 692692
- Call 311 if you need help finding a healthcare provider.
- Getting a flu vaccine is more important than ever. Although the flu vaccine will not prevent COVID-19, it will help decrease the risk of you and your family getting sick and needing flu-related medical care. Find a location to get the flu vaccine today.
- Download the COVID Alert NY app to get alerted when you’ve been exposed to COVID-19.
BENEFITS & RIGHTS
Understanding benefits for workers affected by COVID-19
You may be eligible for certain benefits. Refer to the chart below to understand which benefits you may be able to get in your situation.
EMPLOYMENT & FINANCES
Unemployment Insurance (UI) and Pandemic Unemployment Assistance (PUA)
- Traditional Unemployment Insurance (UI): Receive UI benefits for up to 26 weeks. You are eligible to receive PEUC and EB benefits when your “Effective Days Remaining” reaches 0. Just continue certifying every week if you are still unemployed.
- Note: When you receive your 26th week of UI benefits, you may find that you receive only partial benefits for the week if you have less than 4 effective days remaining. This may happen depending on when you first certified that you were out of work. Federal extension benefits will not start on the same week that you run out of state UI benefits, but will start the week after.
- Pandemic Emergency Unemployment Compensation Program (PEUC): An additional 13 weeks of benefits after you exhaust your traditional UI benefits.
- Extended Benefits Program (EB): An additional 13 or 20 weeks of benefits (dependent on the state’s unemployment rate) after you exhaust your 26 weeks of traditional UI benefits AND 13 weeks of PEUC benefits.
- Pandemic Unemployment Assistance (PUA): expands UI to workers who do not qualify for traditional Unemployment Insurance. This includes workers who are part-time, self-employed, and those without recent work history. If you qualify for PUA, you will receive up to 46 weeks of benefits at this time.
- Read the FAQ for more information on traditional UI, PEUC, EB, and PUA.
- Lost Wages Assistance (LWA): These payments were distributed in September for the benefit weeks between August 2 and September 6 for unemployed New Yorkers receiving UI benefits. For more information, read the factsheets: [English] [Spanish]
- All unemployment benefits, including the additional $600 per week in coronavirus relief any time during the year, are taxable and considered income for Federal tax returns.
Filing an unemployment claim
- You can file an unemployment claim on the New York State Department of Labor website.
- If you started, but have not finished filing a claim, DOL claim specialists will call you to complete your claim. Expect a call from any number/ blocked number, and be ready to answer calls on your phone.
- Call 1-888-209-8124 for extended telephone hours: Monday through Friday, 8am to 7:30pm, Saturday and Sunday, 7:30am to 8pm
- Learn more about these updates and how to apply for Unemployment Assistance on ACCESS NYC.
Federal Economic Impact Payments (stimulus payment)
- Adults and families with work-eligible social security numbers (SSN) can receive a one time $1200 economic impact payment from the Internal Revenue Service (IRS) through the Coronavirus Aid, Relief, and Economic Security (CARES) Act.
- Payments were automatically deposited into your bank account if you filed a 2018 or 2019 tax return and received a refund via direct deposit.
- If you did not receive a payment in 2020 or did not register for one, you may be able to claim the Recovery Rebate Credit when you file your 2020 taxes.
- You may also need Notice 1444 Economic Impact Payment, which shows how much of a payment you received in 2020. This amount is needed to calculate any Recovery Rebate Credit you may be eligible for when you file a federal income tax return in 2021.
- Use the Get My Payment tool to check the status of your Economic Impact Payment if you haven’t received it.
- Learn more about Federal Economic Impact Payments on ACCESS NYC.
Emergency Cash Grants (One-shot deals)
You may be eligible for an emergency cash grant if it will help you:
- pay back rent to avoid eviction
- pay bills to maintain or restore utility service(s)
- pay for moving expenses, security deposit vouchers, broker’s fees, or temporary storage for furniture and personal belongings
Here are fact sheets with more information in your language:
You can also contact HRA’s Infoline at 718-557-1399 to learn more.
Paid Safe and Sick Leave Updates
- NYC employees have legal rights to paid and unpaid leave, including new rights provided by State and Federal laws related to COVID-19.
- You can take unpaid and paid leave to care for yourself or family members impacted by COVID-19.
- Learn more about Safe and Sick Leave, how to get sick leave documentation assistance, and how to file a complaint on ACCESS NYC.
Free Financial Counseling
If you are experiencing sudden changes to your household budget or income due to COVID-19, counselors from NYC Financial Empowerment Centers can help you:
- Manage your money and set up a spending plan
- Contact creditors about existing loans, including student loans
- Draft letters to creditors to lower payments or temporarily suspend payments due to hardship
- Develop a strategy to minimize debt
- Access local, state, and federal emergency resources
- Find and connect to services and resources that can help you prepare for and get a job with WorkingNYC.
- Discover training programs for jobs in technology, healthcare, construction, and media with Career Discovery NYC.
- Find a job in NYC through Careers on NYC Small Business Services.
- Virtual Workforce1 Career Centers are available with Workforce1 program that help with identifying job opportunities, preparing for interviews, or accessing training.
- You can access nearly 4,000 free training courses through Coursera. Request a no-cost account through the NYS Department of Labor.
- New York State Department of Labor Immediate Hiring Opportunities
- Jobs by industry and region on NY State Department of Labor’s Jobs Express
- Apply for no-cost training programs that prepare you for jobs in technical, transportation, healthcare, and other fields.
Low-income New York City residents may be eligible for financial assistance to meet funeral expenses for a deceased low-income New York City resident family member.
- Assistance includes burial allowance up to $1,700 and burial costs up to $3,400
- Download the application for burial allowance.
- You can apply up to 120 days from the date of the individual‘s death.
- All applications received will be reviewed regardless of immigration status.
- Applications received on or after March 12, 2020 will be considered for the increased burial assistance allowance.
Relief for Federal Student Loan Borrowers
- Federal student loan borrowers are automatically being placed in administrative forbearance, which allows you to temporarily stop making monthly loan payments until December 31, 2020.
- New Yorkers with privately-held loans who are impacted by COVID-19 should contact their student loan servicer to request relief
- Learn more from about Federal and Private Student Loan Debt from NYC Department of Consumer and Worker Protection (DCWP).
COVID-19 Food Assistance Resources
Any New Yorker can get free meals at NYC public schools. No registration or ID is required.
- From November 19, 2020 onwards, families and students can go to any school building between 9:00 am and 12:00 pm on weekdays to pick up free meals.
- Members of the community can pick up multiple meals at specific schools from 3:00 pm – 5:00 pm, Monday to Friday.
- Some schools offer halal and kosher meals.
Find a school with free Grab & Go Meals near you:
- More information on Grab & Go meals
- Text “NYC FOOD” to 877-877
- Text “NYC COMIDA” to 877-877 for Spanish
Learn more about food options NYC.gov/getFood
Reserve a spot at your local food pantry
- Plentiful is an app that lets you reserve a spot in line at a participating food pantry near you.
- Download Plentiful and use it to save time on your next visit to a pantry!
Emergency Food Assistance
- To find the nearest food pantries and community kitchens, call the Emergency Food Hotline at 866-888-8777.
- You can also see the list of Active Food Pantries and Community Kitchens.
Food Benefits for NYC Public School Students from Pandemic EBT (P-EBT)
- All children who receive free or reduced-price school lunches will automatically receive P-EBT food benefits. The maximum benefit one child can receive is $420 for the March – June 2020 period. Children who are eligible are:
- Students between ages 5 – 18
- Children between ages 3 – 4 who attended Universal Pre-Kindergarten
- Young adults ages 19 to 21 who are still in school
- If you already have an EBT card or a Medicaid card, the money will be added to your card automatically. If you do not have an EBT card, you will receive one in the mail.
- You may call the P-EBT Food Benefits Helpline [833-452-0096] if you have questions about the benefits you received.
- Fill out this contact form if you have any questions about P-EBT food benefits.
- Learn more about Pandemic EBT from OTDA.
SNAP (food stamps)
- Get help paying for groceries with SNAP.
- They come on a debit card that you can use at many grocery stores including some online, and farmer’s markets.
- Learn more about SNAP and how to apply on ACCESS NYC.
Check your food stamp (SNAP) balance on your phone.
- Fresh EBT is an app from a tech company that makes it easy to check your food stamp (SNAP) balance on your phone. Note: this is not government operated.
- Free and available in English and Spanish. Download Fresh EBT.
Food stamps for women, infants, children (WIC)
- WIC provides free healthy food and services to low-income women and children, including nutrition counseling, breastfeeding support, health education, and referrals.
- Learn more about WIC and how to apply on ACCESS NYC.
Find Food Options In Your Community
The Coronavirus NYC Neighborhood Food Resource Guides is collected by Hunger College NYC Food Policy Center and Beta NYC.
Comprehensive food information by neighborhood and zip code:
- meals for students and seniors during this time
- delivery services for people with disabilities
- resources for immigrants
Search for food in your neighborhood with the Coronavirus NYC Neighborhood Food Resource Guide.
Neighborhood Opportunity Network (NeON) Nutrition Kitchens
- The Department of Probation has opened five NeON Nutrition Kitchens throughout the city.
- When you visit a NeON Nutrition Kitchen, you’ll get free, nutritious groceries and great service from our friendly staff. Everyone in the community is welcome.
- Find a NeON Kitchen Near You.
CityHarvest offers free food every other week across NYC. Find a location near you.
- Under a State law called the Tenant Safe Harbor Act (TSHA) and a related order of the Governor, tenants facing eviction for nonpayment of rent who have suffered financial hardship any time on or after March 7, 2020 may not be evicted through January 1, 2021. This protection applies regardless of when your unpaid rent was first owed or became due. Therefore, if you are subject to a judgement or eviction warrant granted before March 7, 2020, but you suffered financial hardship on or after March 7, 2020, you are protected from eviction through January 1, 2021.
- The Centers for Disease Control and Prevention (CDC) issued an order effective Sept. 4, 2020, which prohibits landlords from evicting some tenants for nonpayment of rent through December 31, 2020. Therefore, if you qualify under this order, you cannot be legally evicted for falling behind on your rent until after Dec. 31, 2020. Learn more about the criteria for protection under this order from the Mayor’s Office to Protect Tenants.
- You can also call the Tenant Helpline by calling 311 and asking for “Tenant Helpline”. They are available to answer questions about your tenancy and whether the orders or law may apply to you, and to connect you with free legal assistance through the Human Resources Administration’s Office of Civil Justice.
- To learn more about Tenants’ Rights, check out the NYC Mayor’s Office to Protect Tenants.
Tenant Resource Portal
The portal has resources for residential tenants to help them avoid eviction and stabilize their housing situations. It also has up-to-date information on the general status of evictions in New York City Housing Court.
Check out the Tenant Resource portal.
COVID Rent Relief Program – Appeal a denial to your application
- New York State has a FAQ on questions you may have if you were denied from the COVID Rent Relief Program.
- If your COVID Rent Relief Program application was denied, complete and send in an Appeals Form.
- You will have 7 business days from the date on your denial to file an appeal.
- If you have more questions about how to file an appeal, call 311 and ask for the “Tenant Helpline”.
At risk of becoming homeless?
Homebase can help you develop a personalized plan to overcome an immediate housing crisis and achieve housing stability. You may be eligible for Homebase services if you:
- Are at imminent risk of entering the New York City shelter system
- Are low-income
- Want to remain stably housed in your community
Homebase services may include:
- Services to prevent eviction
- Assistance obtaining public benefits
- Emergency rental assistance
- Education and job placement assistance
- Financial counseling and money management
- Help relocating
- Short-term financial assistance
Help for survivors of gender-based and domestic violence
Survivors of sexual violence, human trafficking, stalking, and intimate partner and family violence can get free and confidential services at NYC Family Justice Centers (FJCs), including:
- Counseling for adults and children, and mental health services for adults
- Help with safety planning, housing, shelter, and other needs
- Legal help with orders of protection, custody, visitation, divorce, immigration, and housing matters
- Help filing police reports
- Financial services, job training, and education program referrals
To get help with domestic violence:
- Call 911 in an emergency.
- Call 800-621-4673 for help from the NYC Domestic Violence and Sexual Assault Hotline.
- For the hearing impaired, TTY 866-604-5350 to speak with a counselor.
- Learn more about how Family Justice Centers can help.
Free Affordable Housing Application Assistance
Ready to Rent, offered by the NYC Housing Preservation & Development, helps New Yorkers prepare to apply for affordable housing.
- Free financial counseling
- Free assistance with affordable housing applications
- Get your credit checked
- Calculate your income
- Save for moving expenses
NYC Housing Preservation and Development (HPD) Section 8 voucher holders having trouble paying rent because of income loss should email DTRAI@hpd.nyc.gov.
Rent Freeze for Seniors and People with Disabilities Updates
Senior Citizen Rent Increase Exemption (SCRIE) helps eligible senior citizens stay in affordable housing with a rent freeze. If their rent goes up, people with SCRIE do not have to pay the higher rent. The City pays the landlord the difference between the current rent and the future rent.
- Learn more about Senior Citizen Rent Increase Exemption (SCRIE) on ACCESS NYC.
Disability Rent Increase Exemption (DRIE) provides a rent freeze to tenants with disabilities. If their rent goes up, tenants with DRIE do not have to pay the higher rate. The City pays the difference between the current and future rent.
- Learn more about Disability Rent Increase Exemption (DRIE) on ACCESS NYC.
Updates: Due to the COVID-19 outbreak, application processing times may be impacted. You can expect a determination within a few weeks of applying.
- Learn more about updates to SCRIE and DRIE from the NYC Department of Finance (DOF).
HEALTH INSURANCE & HEALTH CARE
Low-cost health insurance from New York State
- Enroll in health insurance or change your coverage as part of the annual open enrollment period by January 31, 2021. Get free enrollment assistance for health insurance from GetCoveredNYC.
- Every New Yorker can get health insurance, regardless of immigration status.
- There are low-cost and free plans for people who qualify, and counselors to help you choose a plan.
- Certain programs like Medicaid, Essential Plan, and Child Health Plus are open for enrollment year-round and do not have a deadline.
- Apply at nystateofhealth.ny.gov, or call 855-355-5777.
Low-Cost or Free Healthcare from the City
NYC Care is available to all New York City residents regardless of immigration status. This is not an insurance plan.
SCHOOL & CHILDCARE
2020–2021 School Year
- Learn about the DOE plan for the 2020-2021 school year.
- If, at any time of the year, you want to enroll your child in remote learning, complete the Learning Preference form.
Learning Bridges: Childcare For Children from 3-K – 8th Grade During Remote Learning
Learning Bridges is a DOE program that provides free child care. It is available for children from 3-K through 8th grade on days when they are scheduled for remote learning. It is not available to children who opted for 100% remote learning. The Learning Bridges program will:
- Be operated by community-based organizations and other partners
- Provide opportunities for children to connect to their remote learning activities
- Include time for art, recreation, and other age-appropriate activities
- Follow the same rigorous health and safety precautions as schools
Devices for remote schooling
The NYC Department of Education is helping families that need remote learning devices.
ACCESS NYC Resources For All Immigrants
For information for all of the government benefits, resources, services hosted on ACCESS NYC that are available to immigrants and do not include immigration status as an eligibility determination.
Apply for an ID card
- Having an ID card allows you to apply for government services and benefits.
- You can enroll in IDNYC, a free ID card from the city, if you are age 10 or above. To apply for IDNYC, make an appointment on IDNYC’s Online Portal. You may also renew your card on the portal.
- You can apply for a New York State ID card regardless of your immigration status depending on the documents you have. Learn more about getting an ID card from the New York State Department of Motor Vehicles. Make a reservation for a time and date to visit a DMV location.
Report Hate and Bias to NYC Government
It is illegal for business owners or staff at places of public accommodations (e.g. grocery stores, medical facilities, restaurants, among others) to kick you out, refuse to serve you, or otherwise treat you less well than other customers because of fears or stigma around COVID-19. This includes harassment or discrimination on the basis of actual or perceived race, national origin, disability, or other protected classes.
If you have faced harassment or discrimination in housing, at work, or in any public place:
- Fill out an online form
- Call 311 and ask for “human rights” to report
- Learn more about COVID-19 and Your Rights.
If you are a victim of, or witness a hate crime, call 911
Free and safe legal help for immigration related issues
Through Action NYC, you can get free legal screenings to find out if you qualify for any immigration benefit. You can also get free legal help from an experienced attorney or representative regarding citizenship, green card application/renewals, DACA, TPS, and more.
Call 1-800-354-0365 on weekdays between 9am – 6pm to make an appointment.
Online English lessons
We Speak NYC offers free weekly online classes for intermediate English Language Learners ages 16+.
Weekly Immigration Newsletter in Spanish published on WhatsApp
Documented is a non-profit news site, not affiliated with the government, covering NYC immigrants and immigration policies.
- Contact Documented reporters to ask questions and make suggestions about news to include.
- Question and answer sessions with special guests, where subscribers can text in questions to be answered by immigration lawyers, diplomats, professors or other experts.
- Learn how to join on DocumentedNY
Additional Resources for Immigrant Communities
- Immigrant Eligibility FAQ from NYC Human Resources Administration (HRA) – download in your language
- Services for Recently Arrived Immigrants and Refugees Resource and Referral Guide – download in your language
- Learn more about more city services available regardless of immigration status from the Mayor’s Office of Immigrant Affairs
- Resources for Undocumented New Yorkers provided by New York State Leadership Council.
Mental Health Support
Contact NYC Well, a confidential 24/7 helpline, staffed by trained counselors, providing counseling and referrals to care in over 200 languages.
Learn more about free mental health services from Thrive NYC
Services are tailored to the needs of:
- aging New Yorkers
- students and young people
- people harmed by violence, crime or abuse
- substance users
PEOPLE WITH DISABILITIES
- Free and confidential financial counseling for people with disabilities from EmpoweredNYC.
- NYC Department Of Transportation is extending the all City Parking Permits or Temporary Permits for People with Disabilities that expired or will expire in 2020.
- The citywide accessible dispatch program is still running.
- Call 646-599-9999 to request a wheelchair-accessible taxi.
- Visit COVID-19 Resources for People with Disabilities
- Access-A-Ride is currently not collecting cash fare for the safety of drivers and customers.
- Shared rides are not allowed but you can still travel with your personal care attendant or a guest.
- The AAR eligibility process was temporarily adjusted. Assessment centers are temporarily closed. Those who wish to apply for AAR may call Eligibility at 877-337-2017, prompt #1 and speak with an agent for assistance. Those customers whose service is scheduled to expire shortly should also call Eligibility.
NYCHA Rent Hardship
Remote Notarization and Witnessing
You can now remotely have a document notarized through a video conference up until December 3, 2020. Learn more about remote notarization.
Overnight Transportation for Essential Workers
The MTA has guidance for travel between 1am – 5am for when subways are not running.
Get Help From Your Neighbors
This page lists Mutual Aid Groups, voluntary community groups, in NYC and surrounding areas currently providing support. Groups listed here have not received any type of vetting and are not affiliated with government.
- Learn more at mutualaid.nyc/groups
Hotline languages and hours, call 646-437-8080 to get help
- English (Monday – Thursday 2-8pm, Friday 2-5pm)
- Spanish and Mandarin (Monday & Tuesday 2-8pm, Wednesday & Thursday 5-8pm, Friday 2-5pm)
- French (Wednesday 5-8pm, Thursday 2-5pm)
- Creole (Thursday 5-8pm)
- Arabic (Monday 5-8pm)
- Hindi, Urdu, and Korean (Wednesday 5-8pm, Thursday 5-8pm)
Discounted Telephone Service
- Lifeline is a federal program that offers a monthly discount to qualified low-income customers.
- Apply for a reduced telephone rate provided by Verizon.
Learn more about the Lifeline discounted telephone service.
New York Public Library WiFi Hotspots
You can connect to free wifi from a public library. Find a library near you:
- Queens Public Library Locations
- Brooklyn Public Library Locations
- New York Public Library Locations (covering Manhattan, the Bronx, Staten Island)
Hotspot and tablet loan program
Public libraries may have tablets and hotspots, depending on inventory, available to loan to those with a library card and who meet requirements:
- Queens Public Library: Learn more about borrowing a tablet or hotspot device.
- Brooklyn Public Library: Learn more about borrowing a hotspot device.
LinkNYC Public WiFi
You can connect to free Wi-Fi through a LinkNYC kiosk. To connect, select the ‘LinkNYC Free Wi-Fi’ network from your device’s Wi-Fi settings, and register with your email. Find a Link kiosk near you.
Xfinity WiFi Public Hotspots
Xfinity WiFi Public Hotspots are now open to everyone on the “xfinitywifi” SSID.
Justice-Involved New Yorkers
- Call the ACS Office of Advocacy at 212-676-9421 for concerns related to child welfare and juvenile justice.
- The Correctional Health Services (CHS) Point of Reentry and Transition Practices (PORT) can help with medical needs/concerns. Call 646-614-1000 or email CHSPORTline@nychhc.org for help with prescriptions for people recently released from jail.
- Re-entry individuals are eligible for certain public benefits. For more information, see the Re-Entry Benefits FAQ from the Legal Aid Society, a non-profit or call their hotline 888-663-6880.
More resources from the City of New York