1. How it Works
The Affordable Connectivity Program (ACP) gives your household a $30 discount on internet service every month. ACP stopped accepting new applications and enrollments on February 8, 2024. If you’re a NYCHA resident enrolled in Big Apple Connect, your service is not affected
- ACP stopped accepting new applications and enrollments on February 8, 2024.
- If you’re a NYCHA resident enrolled in Big Apple Connect, your service is not affected.
- With ACP, you can get a:
- Service discount: up to $30 off each month on an internet plan and equipment rentals.
- Device discount: up to $100 off for a laptop, tablet, or desktop computer (you will need to pay a copay between $10 and $50).
- You do not need to be a U.S. citizen or have a Social Security Number (SSN) to be eligible.
- When enrolling for internet service through the ACP with an internet provider:
- The provider might check your credit. However, they cannot use the result of the credit check to prevent you from enrolling in the ACP.
- A provider cannot decline to enroll you just because you owe money to another internet provider.
More ways to get help with this program
Visit the website
Visit acpbenefit.org for more information.
File a complaint
If you have billing or service issues with your internet company involving the ACP, you can file a complaint with the FCC. The FCC will serve your complaint to the internet company.
Email the ACP Support Center
Call the ACP Support Center
Call 877-384-2575
9 a.m. – 9 p.m. Eastern time
7 days a week
Call your internet company
Contact your internet company if you have questions about your device, service, or bill.