How does NYC Tenant Resource Portal work?

By answering some questions about your unique circumstances, you’ll be directed to the most relevant resources, such as help navigating an illegal lockout or eviction. For legal assistance on housing issues, call 311 and say “Tenant Helpline.” If you are facing an eviction case, you can receive free legal assistance through HRA’s Office of Civil Justice and the City’s “right-to-counsel” law. If appropriate, specialists can set up a mediation session between you and your landlord outside of Housing Court to resolve issues like unpaid rent, lease concerns, or move outs.

How do I Apply to NYC Tenant Resource Portal?

Visit online For English, go to NYC.gov/TenantResourcePortal For Spanish, go to NYC.gov/PortalParaInquilinos By phone Call 311 and ask for “Tenant Helpline”

Tenant Resource Portal

1. How it Works

The Tenant Resource Portal is a website to help residential renters avoid eviction and remain in their homes. The online portal directs you to resources based on your situation.

By answering some questions about your unique circumstances, you’ll be directed to the most relevant resources, such as help navigating an illegal lockout or eviction.
For legal assistance on housing issues, call 311 and say “Tenant Helpline.”
- If you are facing an eviction case, you can receive free legal assistance through HRA’s Office of Civil Justice and the City’s “right-to-counsel” law.
- If appropriate, specialists can set up a mediation session between you and your landlord outside of Housing Court to resolve issues like unpaid rent, lease concerns, or move outs.

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2. Determine Your Eligibility

2. Determine your eligibility

All renters are eligible to receive help regardless of immigration status.

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3. How to Apply

3. How to apply

Here are your options.

Visit online

For English, go to NYC.gov/TenantResourcePortal
For Spanish, go to NYC.gov/PortalParaInquilinos

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New Resources to avoid eviction

NYC Tenant Resource Portal | Mayor's Office to Protect Tenants, Mayor's Public Engagement Unit, DoITT

1. How it Works

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More ways to get help with this program

2. Determine your eligibility

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3. How to apply

Here are your options.

More ways to get help with this program

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