Skip to main content

Resources to avoid eviction

NYC Tenant Resource Portal | NYC Mayor's Office to Protect Tenants (MOPT)

1. How it Works

The Tenant Resource Portal is an online resource to help residential renters avoid eviction and remain in their homes. The online portal directs you to resources based on your situation.

  • For English, go to ; For Spanish, go to
    • By answering some questions about your unique circumstances, you’ll be directed to the most relevant resources, such as help navigating an illegal lockout or eviction.
  • For legal assistance on housing issues, call 311 and say “Tenant Helpline.”
    • If you are facing an eviction case, you can receive free legal assistance through HRA’s Office of Civil Justice and the City’s “right-to-counsel” law.
    • If appropriate, specialists can set up a mediation session between you and your landlord outside of Housing Court to resolve issues like unpaid rent, lease concerns, or move outs.

2. Determine your eligibility

All renters are eligible to receive help regardless of immigration status.

More ways to get help with this program


Get more information and resources if you are a tenant impacted by COVID-19

By phone

Call 311 and say “Tenant Helpline”

Last Updated Tuesday, May 10th, 12:11pm

Stay updated on benefits

Get occasional emails about benefits news, upcoming enrollment periods, and deadlines. Translations are available in 11 languages.