How does Big Apple Connect work?

Launched in September 2022 to ensure that NYCHA residents have access to free, fast, reliable, and safe internet. Sign up for Big Apple Connect with either Optimum or Spectrum. The service provider you sign up with depends on where you live.

How do I Apply to Big Apple Connect?

Call your cable provider (Optimum or Spectrum). Optimum : 866-580-1410 Spectrum : 866-960-1754

Big Apple Connect – ACCESS NYC

How it Works

NYCHA residents without existing home internet can sign up for home internet and basic cable TV for as low as $0/month with Optimum or Spectrum. Existing Optimum and Spectrum customers will have their bills reduced to as low as $0.

Launched in September 2022 to ensure that NYCHA residents have access to free, fast, reliable, and safe internet.
Sign up for Big Apple Connect with either Optimum or Spectrum. The service provider you sign up with depends on where you live.

Determine your eligibility

You can enroll in Big Apple Connect if you live in any of these NYCHA developments.

How to apply

Call your cable provider (Optimum or Spectrum).

Optimum: 866-580-1410
Spectrum: 866-960-1754

More information

Learn more

Get more info about Big Apple Connect.

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We can send you a link to this page to help you get back to it when you’re ready.

Last Updated February 11, 2025

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Free internet for NYCHA residents

Big Apple Connect | NYC Housing Authority (NYCHA), NYC Office of Technology and Innovation (OTI)

How it Works

More ways to get help with this program

Determine your eligibility

How to apply

More information