Get back to this page: https://access.nyc.gov/programs/home-energy-assistance-program-heap/
Money for heat and utility expenses
Home Energy Assistance Program (HEAP) | NYC Human Resources Administration (HRA), NYS Office of Temporary and Disability Assistance (OTDA)
1. How it Works
HEAP helps low-income households meet the cost of heating their homes. The benefit can pay for fuel, your utility source, and heating equipment replacement and repairs. The benefit is paid either directly to the heating vendor or utility company.
- Applications for the HEAP Regular Benefit ended on March 15, 2022.
- You may be able to get HEAP even if your heat is included in your rent.
- An Emergency HEAP benefit is available if your heat was turned off or if you are out of fuel. Apply by August 31, 2022. The benefit is given on a first come, first served, basis.
- Other benefits are available that can help you:
- pay for gas and/or electricity utility arrears.
- repair or replace your furnace, boiler and other direct heating equipment, if you’re a homeowner.
- receive energy efficiency services like heating equipment cleaning.
- Learn more about these benefits from OTDA’s HEAP webpage.
Next section:
More ways to get help with this program
Visit the website
Visit the OTDA website for HEAP to learn more about this program.
Call 311
Ask for assistance with the Home Energy Assistance Program.
Call HEAP
Call 212-331-3126 or the HEAP Infoline at 800-692-0557 for help with HEAP.
2. Determine your eligibility
Your household may be eligible for Regular HEAP benefits if you can answer yes to these questions:
- Are you and the people you live with US citizens or have satisfactory immigration status?
- Is your income at or below these guidelines?
Household Size | Monthly income for 2021-2022 |
1 | $2,729 |
2 | $3,569 |
3 | $4,409 |
4 | $5,249 |
5 | $6,088 |
6 | $6,928 |
7 | $7,086 |
8 | $7,243 |
9 | $7,401 |
10 | $7,558 |
11 | $7,715 |
12 | $7,873 |
13 | $8,420 |
For each additional person, add: | Add $568 |
Your household may be eligible for Emergency HEAP benefits if you can answer yes to these questions:
- Do any of these apply to you?
- The electricity that runs your heating system or thermostat is shut off or scheduled to be shut off.
- Your heat has been turned off or is in danger of being turned off.
- You are out of fuel or you have less than a quarter tank of fuel.
- Is your heating or electric bill in your name?
- Are your household’s available resources:
- less than $3,000 if it includes someone 60 or older?
- less than $2,000 if it doesn’t include someone 60 or older?
- Do you meet one of these income guidelines?
- You receive SNAP benefits, Temporary Assistance, or Code A Supplemental Security Income.
- Your family is at or under the following gross monthly income guidelines for your household size in the table above.
Take a short survey to see if you might be eligible for this or 30 other programs.
Am I Eligible?Next section:
3. What you need to include
It’s important to include the right documents when you apply. Your documents show whether the program is right for you.
This page can help you choose the right documents for your application.
Proof of who you are
For at least one household member:
- Valid Social Security Number (SSN)
For each person applying, any one document:
- Driver’s License
- Photo ID
- US Passport or Naturalization Certificate
- Adoption Papers, Hospital or Doctor’s Records
- School Records
Or for each person applying, any two documents:
- Birth Certificate or Baptismal certificate
- Statement from another person
Proof of where you live
For the household, any one document:
- Copy of most recent deed
- Current letter, lease, or rent receipt with home address from landlord
- Statement from non-relative landlord
Or for the household, any two documents:
- Statement from another person
- Current mail
- School records
Proof of your income
For each income source of each income earner, any one document:
Wages & Salary
- Letter from employer on company letterhead signed and dated
- Paycheck stubs (from the last four weeks in a row that you worked)
- Business records
Self employment
- Business records of earnings and expenses for the most recent three consecutive months
- Filed federal tax return for the current year
Cash Assistance
- Cash Assistance Budget Letter
Income from rent or room/board
- A cashed/deposited check
- Ledger / Rent Receipt Book
- Letter from roomer boarder tenant
Military Pay
- Current award letter
- Current check stub
Child Support/Alimony
- Alimony check stub
- Child support check stub
- Letter from court
- Letter from person providing support
Unemployment Income
- Award letter/ certificate
- Correspondence from NYS Dept. of Labor
- Benefit Statement (Available on Internet)
Social Security benefits (SSI Dependent Disability Survivor’s Retirement)
- Current benefit check
Worker’s Compensation
- Current award letter
- Current check stub
Veteran’s benefits
- Current award letter
- Current benefit check stub
Pensions/ Annuities/ IRA
- Statement from pension/annuity
Interest/dividends/royalties
- 1099-DIV
- 1099-INT
- Statement from bank credit union or financial institution
Support from other Family Members
- Copies of cancelled checks from family member
- Signed statement or letter from family member
Proof of your expenses
For each expense, any one document:
Dependent Care Costs
- Court order
Shelter Expenses
- Current rent receipt
- Current lease
- Mortgage records
- Property tax records
- Sewer and water bills
- Fuel bills
- Utility bills
Proof of citizenship/immigration status
For each person applying, any one document upon request from HRA:
- US birth certificate
- US passport
- US baptismal certificate
- Official US hospital or doctor records
- Green Card (INS form I-551) (copy of the front and back)
- Naturalization certificate
- Employment Authorization Card (I-688B or I-766)
- INS I-210 letter
- Memorandum of Creation of Record of Lawful Permanent Residence: INS form I-181
- INS form I-220B
- Arrival-Departure Record Card: INS form I-94
- Other INS documents, or correspondence to or from the INS, that shows that you are living in the US with the knowledge and permission of the INS
Proof of your resources
For each resource of each resource holder, any one document:
- Bank books
- Bank statement
- Burial agreement or burial insurance
- Copies of stocks, bonds, or securities
- Credit union records
- Deed or appraisal for real estate
- Bank or dividend statements
- Statements from institution where funds are deposited or managed
Proof of your disability status
For each person with a disability, any one document:
- Proof of Social Security Disability (SSDI) or Supplemental Security Income (SSI)
Next section:
4. How to apply
Here are your options.
Apply by phone
Applications for the HEAP regular benefit are closed for the season.
However, you can apply for Emergency HEAP by August 31, 2022 by calling 212-331-3126. Emergency HEAP benefits are given on a first come, first served, basis.
You may still apply for benefits to repair, replace, or clean your heating equipment. Benefits are also available to help you get a new air conditioner or fan.
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More ways to get help with this program
Visit the website
Visit the OTDA website for HEAP to learn more about this program.
Call 311
Ask for assistance with the Home Energy Assistance Program.
Call HEAP
Call 212-331-3126 or the HEAP Infoline at 800-692-0557 for help with HEAP.
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