Money for heat and utility expenses

Home Energy Assistance Program (HEAP) | NYC Human Resource Administration

1. How it Works

HEAP helps eligible households meet their home energy needs in the winter season. The money can pay for fuel, your utility source, equipment and/or repairs. The City pays the costs either directly to the company (heating benefit and/or utility benefit) or to the household (utility benefit only).

  • You can apply for HEAP every year between November and March
  • You may still be able to receive benefits even if your utilities are included in your rent
  • Emergency benefits are available if your heat has been turned off or is in danger of being turned off
  • Requires proof of address, social security number, income, and your utility bills (if you pay utilities)

More ways to get help with this program

Visit the website

Visit the HEAP website for more information.

Call 311

Ask for assistance with the Home Energey Assistance Program.

Call HEAP

Call the infoline at 800-692-0557 if you have questions about HEAP or 212-835-7216 for operator assistance.

Visit a HEAP Office

Visit a HEAP office to get help in person.

2. Determine your eligibility

To be eligible, you should be able to answer yes to these questions:

  • Do you have a child under six years old, an adult over 60 years old, or anyone with a permanent disability living with you?
  • Are you and the people you live with US citizens or legal immigrants?
  • Do you meet one of the following income guidelines?
    • You receive SNAP benefits, Temporary Assistance, or Code A Supplemental Security Income.
    • Your family is at or under the income guidelines.
    Family Size Income in a year Income in a month Income in a week
    1 $27,816 $2,318 $535
    2 $36,372 $3,031 $699
    3 $44,928 $3,744 $864
    4 $53,484 $4,457 $1,029
    5 $62,040 $5,170 $1,193
    6 $70,596 $5,883 $1,358
    7 $72,204 $6,017 $1,389
    8 $73,800 $6,150 $1,419
    9 $75,408 $6,284 $1,450
    10 $77,016 $6,418 $1,481
    11 $80,796 $6,733 $1,554
    For each additional person, add: $6,276 $523 $121

If you need emergency HEAP benefits, you should also be able to answer yes to these questions:

  • Is your heat shut off or about to be shut off, or is your fuel tank a quarter full or less?
  • Is the heating and/or electric bill in your name?
  • Are your household’s available resources:
    • less than $3,000 if there is a member age 60 or older, or
    • or less than $2,000 if there is no member age 60 or older?

Take a short survey to see if you might be eligible for this or 30 other programs.

3. What you need to include

It’s important to include the right documents when you apply. Your documents show whether the program is right for you.

This page can help you choose the right documents for your application.

Proof of who you are

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For each person applying, any one document:

  • Driver license or official photo ID
  • Birth certificate
  • Passport
  • Social Security card for dependents
  • Social security card or ITIN
  • Naturalization certificate
  • Adoption records
  • Baptismal or another religious certificate
  • Marriage records
  • Medicaid card
  • Official birth records
  • Official school records
  • Other official record showing birth date

Proof of where you live

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For the household, any one document:

  • Copy of most recent deed
  • Current letter, lease, or rent receipt with home address from landlord
  • Documentation from the New York City Housing Authority (NYCHA)
  • Documentation from the New York City Human Resources Administration (HRA)
  • Driver license issued within past six months
  • Homeowners insurance policy
  • ID card with address
  • Lease signed by both landlord and tenant
  • Property tax records or mortgage statements
  • Statement from an employer or social services agency
  • Statement from non-relative landlord
  • Utility bill (gas, electric, or water)

Proof of your income

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For each income source of each income earner, any one document:

Wages & Salary

  • Letter from employer on company letterhead, signed and dated
  • Paycheck stubs (from the last four weeks in a row that you worked)
  • Business records 

Self-employment

  • Business records of earnings and expenses for the most recent three months in a row

Cash Assistance

  • Cash Assistance budget letter

Income from Rent or Room and Board

  • Check stub
  • Ledger or rent receipt book
  • Letter from roomer, boarder, or tenant

Military Pay

  • Current award letter
  • Current check stub

Child Support or Alimony

  • Alimony check stub
  • Child support check stub
  • Letter from court
  • Letter from person providing support

Unemployment Income

  • Award letter or certificate
  • Correspondence from NYS Department of Labor
  • Bank statement showing the direct deposits
  • Copy of the direct payment debit card
  • Benefit statement

Social Security benefits (SSI, Dependent, Disability, Survivor’s, or Retirement)

  • Current award letter or certificate
  • Current benefit check

Worker’s Compensation

  • Current award letter
  • Current check stub

Veteran’s Benefits

  • Current award letter
  • Current benefit check stub

Pensions, Annuities, or IRA

  • Statement from pension or annuity

Interest, Dividends, or Royalties

  • 1099-DIV
  • 1099-INT
  • Statement from bank, credit union or financial institution

Support from Family Members

  • Copies of canceled checks from family member
  • Signed statement or letter from family member

Educational Grants or Loans

  • Current award letter
  • Current check stub

Proof of your expenses

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For each expense, any one document:

Dependent Care Costs

  • Court order

Shelter Expenses

  • Current rent receipt
  • Current lease
  • Mortgage records
  • Property tax records
  • Sewer and water bills
  • Fuel bills
  • Utility bills

Proof of citizenship/immigration status

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For each person applying, any one document:

  • US birth certificate
  • US passport
  • US baptismal certificate
  • Official US hospital or doctor records
  • Green Card (copy of the front and back)
  • Naturalization certificate
  • Employment Authorization Card (I-688B or I-766)
  • INS I-210 letter
  • Memorandum of Creation of Record of Lawful Permanent Residence: INS form I-181
  • INS form I-220B
  • Arrival-Departure Record Card: INS form I-94
  • Other INS documents, or correspondence to or from the INS, that shows that you are living in the US with the knowledge and permission of the INS

Proof of your resources

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For each resource of each resource holder, any one document:

  • Bank books
  • Bank statement
  • Burial agreement or burial insurance
  • Copies of stocks, bonds, or securities
  • Credit union records
  • Deed or appraisal for real estate
  • Sample check

Proof of your disability status

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For each person with a disability, any one document:

  • Statement from medical professional
  • Proof of Social Security Disability (SSDI) or Supplemental Security Income (SSI)

Proof of school attendance

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For each student, any one document:

  • School records
  • Statement from school

Proof of having health insurance

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For each type of insurance of each person with health insurance, any one document:

  • Medicare card

Proof of your non-custodial parent information

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For each dependent, any one document:

  • Death certificate
  • Survivor’s benefits
  • Divorce papers
  • Veteran’s Assistance or military records

Next section:

4. How to Apply

4. How to apply

Here are your options.

Apply by mail

Apply for HEAP by mail if:

  • the head of house is disabled and gets Retirement Survivor’s, or Disability Insurance, or
  • the head of household is aged 60 or older, or
  • the household is Code A SSI, or
  • the household is receiving Cash Assistance or SNAP

Applications should be mailed to:

New York City Home Energy Assistance Program
P.O. Box 1401, Church Street Station
New York, NY, 10008

Download the form

Apply by phone

To apply for Emergency HEAP you must first apply and be approved for regular HEAP. You can apply for Emergency HEAP over the phone by calling 212-835-7216.

Apply in person

  1. Find a HEAP office near you.
  2. Gather your personal documents and bring them with you to the office.
  3. You can print and fill out the application before you go in or complete it at the office.

Find a location

Come back to it later.
We can send you a link to this page to help you get back to it when you’re ready.

More ways to get help with this program

Visit the website

Visit the HEAP website for more information.

Call 311

Ask for assistance with the Home Energey Assistance Program.

Call HEAP

Call the infoline at 800-692-0557 if you have questions about HEAP or 212-835-7216 for operator assistance.

Visit a HEAP Office

Visit a HEAP office to get help in person.

Updated December 12, 2017