Money for heat and utility expenses

Home Energy Assistance Program (HEAP) | NYC Human Resource Administration

1. How it Works

HEAP helps eligible households meet their home energy needs in the winter season. The money can pay for fuel, your utility source, equipment and/or repairs. The City pays the costs either directly to the company (heating benefit and/or utility benefit) or to the household (utility benefit only).

  • You can apply for HEAP every year between November and March
  • You may still be able to receive benefits even if your utilities are included in your rent
  • Emergency benefits are available if your heat has been turned off or is in danger of being turned off
  • Requires proof of address, social security number, income, and your utility bills (if you pay utilities)

More ways to get help with this program

Visit the website

Visit the HEAP website for more information.

Call 311

Ask for assistance with the Home Energey Assistance Program.

Call HEAP

Call the infoline at 800-692-0557 if you have questions about HEAP or 212-835-7216 for operator assistance.

Visit a HEAP Office

Visit a HEAP office to get help in person.

2. Determine your eligibility

To be eligible, you should be able to answer yes to these questions:

  • Do you have a child under six years old, an adult over 60 years old, or anyone with a permanent disability living with you?
  • Are you and the people you live with US citizens or legal immigrants?
  • Do you meet one of the following income guidelines?
    • You receive SNAP benefits, Temporary Assistance, or Code A Supplemental Security Income.
    • Your family is at or under the income guidelines.
    Family Size Income in a year Income in a month Income in a week
    1 $27,816 $2,318 $535
    2 $36,372 $3,031 $699
    3 $44,928 $3,744 $864
    4 $53,484 $4,457 $1,029
    5 $62,040 $5,170 $1,193
    6 $70,596 $5,883 $1,358
    7 $72,204 $6,017 $1,389
    8 $73,800 $6,150 $1,419
    9 $75,408 $6,284 $1,450
    10 $77,016 $6,418 $1,481
    11 $80,796 $6,733 $1,554
    For each additional person, add: $6,276 $523 $121

If you need emergency HEAP benefits, you should also be able to answer yes to these questions:

  • Is your heat shut off or about to be shut off, or is your fuel tank a quarter full or less?
  • Is the heating and/or electric bill in your name?
  • Are your household’s available resources:
    • less than $3,000 if there is a member age 60 or older, or
    • or less than $2,000 if there is no member age 60 or older?

Take a short survey to see if you might be eligible for this or 30 other programs.

3. What you need to include

It’s important to include the right documents when you apply. Your documents show whether the program is right for you.

This page can help you choose the right documents for your application.

Proof of who you are

For each person applying, any one document:

  • Driver license or official photo ID
  • Birth certificate
  • Passport
  • Social Security card for dependents
  • Social security card or ITIN
  • Naturalization certificate
  • Adoption records
  • Baptismal or another religious certificate
  • Marriage records
  • Medicaid card
  • Official birth records
  • Official school records
  • Other official record showing birth date

Proof of where you live

Proof of your income

Proof of your expenses

Proof of citizenship/immigration status

Proof of your resources

Proof of your disability status

Proof of school attendance

Proof of having health insurance

Proof of your non-custodial parent information

Next section:

4. How to Apply

4. How to apply

Here are your options.

Apply by mail

Apply for HEAP by mail if:

  • the head of house is disabled and gets Retirement Survivor’s, or Disability Insurance, or
  • the head of household is aged 60 or older, or
  • the household is Code A SSI, or
  • the household is receiving Cash Assistance orSNAP
    Applications should be mailed to:
    New York City Home Energy Assistance Program
    P.O. Box 1401, Church Street Station
    New York, NY, 10008

Download the form

Apply by phone

To apply for Emergency HEAP you must first apply and be approved for regular HEAP. You can apply for Emergency HEAP over the phone by calling 212-835-7216.

Apply in person

  1. Find a HEAP office near you.
  2. Gather your personal documents and bring them with you to the office.
  3. You can print and fill out the application before you go in or complete it at the office.

Find a location

Come back to it later.
We can send you a link to this page to help you get back to it when you’re ready.

More ways to get help with this program

Visit the website

Visit the HEAP website for more information.

Call 311

Ask for assistance with the Home Energey Assistance Program.

Call HEAP

Call the infoline at 800-692-0557 if you have questions about HEAP or 212-835-7216 for operator assistance.

Visit a HEAP Office

Visit a HEAP office to get help in person.

Updated March 18, 2018