1. How it Works
HEAP helps low-income households meet the cost of heating their homes. The benefit can pay for fuel, your utility source, and heating equipment replacement and repairs. The benefit is paid directly to the heating vendor or utility company.
- Applications for HEAP Regular and Emergency benefits will close March 31 or when funds run out, whichever comes first.
- There are HEAP Benefits depending on your needs:
- The Regular HEAP Benefit opened on November 1, 2022.
- The Emergency HEAP Benefit can help you heat your home if you’re in heat-related emergency. This application opens in cycles. For 2022-2023, the First Emergency HEAP benefit opened on January 3, 2023. The Second Emergency HEAP Benefit opened on February 27, 2023.
- You may be able to get HEAP even if your heat is included in your rent.
- Other benefits are available that can help you:
- repair or replace your furnace, boiler and other direct heating equipment, if you’re a homeowner.
- receive energy efficiency services like heating equipment cleaning.
- Learn more about these benefits from OTDA’s HEAP webpage.
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More ways to get help with this program
Visit the website
Visit the OTDA website for HEAP to learn more about this program.
Ask for assistance with the Home Energy Assistance Program.
Call 718-557-1399 for help with HEAP.
2. Determine your eligibility
Regular HEAP eligibility and benefits are based on:
- the presence of a household member who is under age 6, age 60 or older or permanently disabled
- the primary heating source
- income and household size
|Household Size||Maximum Monthly Gross Income for 2022-2023|
|For each additional person, add:||Add $590|
Your household may be eligible for Emergency HEAP benefits if you can answer yes to these questions:
- Do any of these apply to you?
- The electricity that runs your heating system or thermostat is shut off or scheduled to be shut off.
- Your heat has been turned off or is in danger of being turned off.
- You are out of fuel or you have less than a quarter tank of fuel.
- Is your heating or electric bill in your name?
- Are your household’s available resources:
- less than $3,000 if it includes someone 60 or older?
- less than $2,000 if it doesn’t include someone 60 or older?
- Do you meet one of these income guidelines?
- You receive SNAP benefits, Temporary Assistance, or Code A Supplemental Security Income.
- Your family is at or under the following gross monthly income guidelines for your household size in the table above.
Take a short survey to see if you might be eligible for this or 30 other programs.Am I Eligible?
3. What you need to include
It’s important to include the right documents when you apply. Your documents show whether the program is right for you.
This page can help you choose the right documents for your application.
Proof of residence (where you live)
- Current rent receipt with name and address of tenant and landlord or lease with name and address
- Water, sewage, or tax bill
- Homeowner’s/Renter’s Insurance Policy
- Utility bill
- Mortgage payment books/receipts with address
Proof of vendor relationship
- A current utility or fuel bill
OR if you do not pay for heat:
- a current rent receipt with name and address of tenant and landlord, lease with name and address
- OR statement from your landlord that indicates heat is included in your rent
Proof of your income
- Pay stubs for the most recent four (4) weeks
- Business records for the most recent (3) months OR filed federal tax return for the current year, including all applicable schedules if self-employed or receiving rental income
- Child support or alimony/spousal support order or check
- Interest/Bank/Dividend or Tax Statement
- Statement from roomer/boarder
Copy of award letter or official correspondence for the following:
- Social Security/Supplemental Security Income (SSI)
- Veteran’s Benefits
- Worker’s Compensation/Disability
- Unemployment Insurance Benefits
Proof of identity
Provide one of the following:
- Driver’s License
- Photo ID
- US Passport or Naturalization Certificate
- Adoption Papers, Hospital or Doctor’s Records
- School Records
Or provide two of the following:
- Birth Certificate or Baptismal certificate
- Validated Social Security Card
- Statement from another person
Proof of social security
- A valid Social Security Number must be provided for all household members that have a Social Security Number.
Proof of vulnerability
You must provide one of the following for proof of vulnerability for a vulnerable member of your household (children under 6 years of age, adults 60 years of age or older, or anyone with a disability):
- Birth certificate
- Baptismal certificate with date of birth
- SSA Award letter
- Driver’s license
- Written statement of eligibility for benefits
4. How to apply
Here are your options.
- Apply online on ACCESS HRA.
- Scan your documents using the ACCESS HRA mobile app available for free on the iTunes Store (for iPhones) or the Google Play Store (for Android phones).
- After you submit your application, you may be contacted to do an eligibility interview. You can do your interview over the telephone without having to come into a benefits access center.
- You can check the status of your application by going to ACCESS HRA.
Apply by mail
- Download and complete the application.
- Mail your application to:
New York City Home Energy Assistance Program
P.O. Box 1401, Church Street Station
New York, NY, 10008
Apply by phone
To apply for Regular HEAP:
- Download and complete the application.
- Fax your application to 917-639-2900.
Emergency HEAP applications open January 3, 2023. Apply by calling 718-557-1399 or your local HEAP Office. You must first apply and be approved for regular HEAP.
To check the status of your application, call 718-557-1399.
Apply in person
- Find a HEAP office near you.
- Gather your documents and bring them with you to the office.
- Print and fill out the application before you go in. You can also complete it at the office.
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We can send you a link to this page to help you get back to it when you’re ready.