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Cash & Expenses

Money for heat and utility expenses

Home Energy Assistance Program (HEAP) | NYC Human Resources Administration

1. How it Works

HEAP helps eligible households meet their home energy needs in the winter season. The money can pay for fuel, your utility source, equipment and/or repairs. The City pays the costs either directly to the company (heating benefit and/or utility benefit) or to the household (utility benefit only).

Update: ALL HEAP offices are temporary closed and all in person HEAP interviews will be temporarily suspended until further notice. Required interviews for any HEAP benefit component may be completed with applicants by telephone 212-331-3126.

  • The application period for the regular and emergency HEAP benefit is extended through August 31, 2020 or until the funds allocated to these components are exhausted, whichever occurs first.
  • You may still be able to receive benefits even if your utilities are included in your rent
  • Emergency benefits are available if your heat has been turned off or is in danger of being turned off
  • Requires proof of address, social security number, income, and your utility bills (if you pay utilities)

2. Determine your eligibility

To be eligible, you should be able to answer yes to these questions:

  • Do you have a child under six years old, an adult over 60 years old, or anyone with a permanent disability living with you?
  • Are you and the people you live with US citizens or legal immigrants?
  • Do you meet one of the following income guidelines?
    • You receive SNAP benefits, Temporary Assistance, or Code A Supplemental Security Income.
    • Your family is at or under the income guidelines.
Family Size Income in a year Income in a month Income in a week
1 $29,928 $2,494 $576
2 $39,144 $3,262 $753
3 $48,360 $4,030 $930
4 $57,564 $4,797 $1,107
5 $66,780 $5,565 $1,284
6 $75,984 $6,332 $1,461
7 $77,712 $6,476 $1,494
8 $79,440 $6,620 $1,528
For each additional person, add: $6,636 $553 $128

If you need emergency HEAP benefits, you should also be able to answer yes to these questions:

  • Is your heat shut off or about to be shut off, or is your fuel tank a quarter full or less?
  • Is the heating and/or electric bill in your name?
  • Are your household’s available resources:
    • less than $3,000 if there is a member age 60 or older, or
    • or less than $2,000 if there is no member age 60 or older?

Take a short survey to see if you might be eligible for this or 30 other programs.

Am I Eligible?

3. What you need to include

It’s important to include the right documents when you apply. Your documents show whether the program is right for you.

This page can help you choose the right documents for your application.

Proof of who you are

For each person applying, any one document:

  • Driver license or official photo ID
  • Birth certificate
  • Passport
  • Social Security card for dependents
  • Social security card or ITIN
  • Naturalization certificate
  • Adoption records
  • Baptismal or another religious certificate
  • Marriage records
  • Medicaid card
  • Official birth records
  • Official school records
  • Other official record showing birth date

Proof of where you live

Proof of your income

Proof of your expenses

Proof of citizenship/immigration status

Proof of your resources

Proof of your disability status

Proof of school attendance

Proof of having health insurance

Proof of your non-custodial parent information

More ways to get help with this program

Visit the website

Visit the HEAP website for more information.

Call 311

Ask for assistance with the Home Energy Assistance Program.


Call the HEAP Infoline at 800-692-0557 if you have questions about HEAP or 212-331-3126 for operator assistance.

Call the Heat Line at 212-331-3150 if you have trouble paying your heat bill or are home-bound and need assistance with HEAP.

Visit a HEAP Office

Visit a HEAP office to get help in person.

Last Updated Wednesday, September 2nd, 3:56pm