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About

Last Updated Jueves, abril 30th, 4:15pm

ACCESS NYC provides a mobile-friendly front door for New Yorkers to screen for benefit and program eligibility, learn how to apply, gather required documents, and find local help.

Target Audience

Benefits-seeking residents in NYC, especially those identified as groups who may need additional support such as:

  • Residents with low digital literacy
  • Residents with limited technology access, mobile phone dependent
  • Residents who do not speak fluent English
  • Residents with limited visual capabilities

Website

nyc.gov/accessnyc

Partners

15+ City, State, and Federal Agencies

Key Features

Eligibility Screening
Check potential eligibility for over 30 benefits in 10 easy steps. Text or email your eligibility results.

Program Guides
Get information for over 40 city, state, and federal benefits and services. Details include: how a program works, how to qualify, what documents are needed, options for how to apply (online, phone, mail, in-person), and how to receive help.

Find Help Nearby
Search for a nearby service center, filter for relevant benefit categories, and get directions.

Languages

ACCESS NYC is professionally translated by Geneva Worldwide into English, Arabic, Bengali, Chinese (Traditional), French, Haitian Creole, Korean, Polish, Russian, Spanish, and Urdu.

This makes ACCESS NYC the first website in the City to be fully compliant under Local Law 30, which requires documents and services distributed to the public by City agencies be made available in 11 languages, so that an estimated 86% of New Yorkers can navigate in their primary language.

How We Created ACCESS NYC

ACCESS NYC was redesigned by the Service Design Studio and Product Team at the Mayor’s Office for Economic Opportunity (NYC Opportunity) starting in the summer of 2016 through an iterative prototyping process that engaged residents, social workers, case managers, and government agency staff. The new design and core user experience were created in-house.

ACCESS NYC relaunched in March 2017 with support from our technology development partner, Blue State Digital. We continue to engage New Yorkers, providers, and government agencies in the ongoing improvement and expansion of ACCESS NYC.

Technology Powering ACCESS NYC

Links

NYC Benefits Platform
We support organizations that make it easier for NYC residents to discover and be aware of multiple benefits they may be eligible for through open resources including:

  • NYC Benefits and Programs Dataset: plain language, standardized public info for 80+ programs featured on ACCESS NYC and other websites our office maintains.
  • NYC Benefits Screening API: Machine-readable calculations and criteria for benefits screening that power the ACCESS NYC screening questionnaire. We hope this can aid in accelerating the creation of new screening tools, and provide opportunities to screen households based on existing information.

Awards & Recognition

Read More About ACCESS NYC

Contact Us

Contact ACCESS NYC

We offer monthly trainings for City agencies and community-based organizations and provide outreach materials via our Training & Support Page.

Last Updated Jueves, abril 30th, 4:15pm