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New Support for housing stability to avoid shelter entry

Homebase | NYC Human Resources Administration

1. How it Works

Homebase is a homelessness prevention network with 26 locations across NYC’s five boroughs. If you’re at risk of homelessness, you can get services through Homebase to help with a housing crisis and support housing stability.

Update: To help prevent the spread of COVID-19, all Homebase locations are closed. Homebase services are still available by phone.

  • Homebase will help you develop a personalized plan to overcome an immediate housing crisis and achieve housing stability.
  • You do not have to wait until you are in housing court to seek help from Homebase.
  • Homebase can help a wide range of services, including:
    • Services to prevent eviction
    • Help getting public benefits
    • Emergency rental assistance
    • Education and job placement assistance
    • Financial counseling and money management
    • Help moving
    • Short-term financial assistance

2. Determine your eligibility

You may be eligible for Homebase services if you:

  • Live in one of the five boroughs of New York City
  • Are at imminent risk of entering the New York City shelter system
  • Want to remain stably housed in your community

Anyone who may need Homebase services is encouraged to visit a local office so they can review your specific situation and offer support. Even if you are not eligible, Homebase can assist you with identifying resources that might be helpful.

3. What you need to include

These are the documents you need to bring on your first appointment. If you don’t have all of these documents, Homebase can still assess your case and help.

  • Identification for all household members 18 years of age or older
  • Proof of income/employment for every working member of the household (recent paystubs dated within 30 days of Homebase appointment)
  • If you have an active Cash Assistance (CA) case, bring a CA Budget Letter or Welfare Management System (WMS) printout dated within 30 days
  • Unemployment letter
  • Supplemental Security Income (SSI) or Social Security Disability (SSD) Award Letter, dated within the last year
  • Copy of lease or written rental agreement
  • Rental Assistance referral, certificate, voucher, or award letter
  • Rent demand, Landlord letter, or Court documents
  • Light, gas, and telephone bill

Next section:

4. How to Apply

4. How to apply

Here are your options.

Apply by phone

Find your location by calling 311, visiting 311 Online, or viewing the HomeBase map and searching by your zip code. Then, call to schedule an appointment.

Apply in person

Come back to it later.
We can send you a link to this page to help you get back to it when you’re ready.

More ways to get help with this program

Visit the website

Visit Homebase website to find out more information.

Call 311

Ask about a Homebase location closest to your address, what to bring, and what you can expect at your meeting.

Call a Homebase center

Call the Homebase location that you will visit for an appointment.

Visit a center

Find your nearest Homebase location to schedule an in-person appointment.

Last Updated Wednesday, September 8th, 12:55pm

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