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Services to help you keep your housing

Homebase | NYC Human Resources Administration (HRA)

How it Works

Homebase can help if you’re at risk of becoming homeless. They have locations across New York City’s five boroughs and offer a wide range of services to help you if you have a housing crisis.

  • Homebase will help you develop a personalized plan to overcome an immediate housing crisis and have more stability with your housing.
  • You do not have to wait until you are in housing court to seek help from Homebase.
  • Homebase can help a wide range of services, including:
    • Services to prevent eviction
    • Help getting public benefits
    • Emergency rental assistance
    • Education and job placement assistance
    • Financial counseling and money management
    • Help moving
    • Short-term financial assistance

Determine your eligibility

You may be eligible for Homebase services if you:

  • Live in one of the five boroughs of NYC
  • May be soon at risk of entering the NYC shelter system
  • Want to remain stably housed in your community

If you think you need Homebase services, contact a local office so they can review your specific situation and offer support. Even if you are not eligible, Homebase can help you find resources that might be helpful.


What you need to include

These are the documents you need to bring on your first appointment. If you don’t have all of these documents, Homebase can still assess your case and help.

  • ID for all household members 18 years or older
  • Proof of income/employment for every working member of the household (recent paystubs dated within 30 days of Homebase appointment)
  • If you have an active Cash Assistance (CA) case, bring a CA Budget Letter or Welfare Management System (WMS) printout dated within 30 days
  • Unemployment letter
  • Supplemental Security Income (SSI) or Social Security Disability (SSD) Award Letter, dated within the last year
  • Copy of lease or written rental agreement
  • Rental Assistance referral, certificate, voucher, or award letter
  • Rent demand, landlord letter, or court documents
  • Light, gas, and telephone bill

How to apply

Apply by phone

Find a Homebase location by calling 311 or viewing the HomeBase map and searching by your zip code. Then, call to schedule an appointment.

Apply in person

  1. Find a Homebase location by calling 311 or viewing the HomeBase map and searching by your zip code.
  2. Call to schedule a meeting with a Homebase representative. In person appointments must be scheduled in advance.
  3. Bring as many of the application documents as you can to your first appointment. Having all the documents is not required to receive help.
    • Note: If you have children, you do not need to bring them with you. However, you should bring their identification documents.

Visit a location


More information

Visit the website

Visit the Homebase website for more information.

Call 311

Ask about a Homebase location closest to your address, what to bring, and what you can expect at your meeting.


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Last Updated April 4, 2024

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