Visit the website
Visit the Fair Fares NYC website for more information about the program.
Call 311 to report the card lost or stolen, if you need help with your Fair Fares MetroCard, or have any question.
Call 511, after you call 311 to report your card lost or stolen, to request a refund. You may be eligible for a refund if you bought a 30-day fare with a debit, credit, or EBT card. You must call 511 before the end of the 30-day unlimited ride period to qualify for a refund.
Call 311 for Fair Fares MetroCard replacements.
Visit a Fair Fares NYC office
Visit a Fair Fares NYC office to get help in person.