Skip to main content
Cash & Expenses

Financial help to cover the cost and installation of an air conditioner or fan

Cooling Assistance Benefit | NYC Human Resources Administration (HRA), NYS Office of Temporary and Disability Assistance (OTDA)

1. How it Works

The Cooling Assistance benefit helps eligible households buy and install an air conditioner or fan.

  • As a result of the global IT outage, applications will now close at 5 p.m. on July 22, 2024.
  • Cooling Assistance benefits are provided on a first come, first served basis to eligible applicants.
  • The benefit is worth:
    • up to $800 for a window, portable air conditioner, or fan
    • up to $1,000 for an existing wall sleeve unit
  • The benefit covers:
    • the cost of the air conditioner or fan
    • administrative costs
    • labor
    • program support
    • materials
    • removal of your old unit
    • minor repairs that are needed to safely install the new unit

2. Determine your eligibility

You are eligible if all these apply to you:

  1. You’re eligible for HEAP or already get HEAP benefits.
  2. Your household has at least one of these:
    • at least one person with a documented medical condition that is exacerbated by extreme heat. This must be verified in writing by a physician, physician assistant, or nurse practitioner
    • Someone age 60 or older
    • Children under age 6
  3. Someone in your household is a U.S. Citizen or has satisfactory immigration status.
  4. You do not have a working air conditioner or the one you have is at least five years old.
  5. You did not get a HEAP-funded air conditioner in the last five years.
  6. One of these:
    • You get SNAP benefits, Temporary Assistance (TA), or Code A Supplemental Security Income (SSI Living Alone).
    • You’re getting a Regular HEAP benefit of $21 or more in the current program year and live in government subsidized housing (like NYCHA or Section 8) with heat included in your rent.
    • Your household’s gross monthly income is at or below the guidelines in this table:
Household Size Maximum Gross Monthly Income for 2024
1 $3,035
2 $3,970
3 $4,904
4 $5,838
5 $6,772
6 $7,706
7 $7,881
8 $8,056
9 $8,231
10 $8,407
11 $8,582
12 $8,890
13 $9,532
For each additional person Add $642


Take a short survey to see if you might be eligible for this or 30 other programs.

Am I Eligible?

3. What you need to include

This page can help you choose the right documents for your application.

Proof of residence (where you live)

Provide one of the following:

  • Current rent receipt with name and address of tenant and landlord or lease with name and address
  • Water, sewage, or tax bill
  • Homeowner’s/Renter’s Insurance Policy
  • Utility bill
  • Mortgage payment books/receipts with address

Proof of your income

Proof of identity

Proof of social security

Proof of medical condition

Next section:

4. How to Apply

4. How to apply

Here are your options.

Apply online

As a result of the global IT outage, applications will now close at 5 p.m. on July 22, 2024.

  1. Apply for the Cooling Assistance program through HEAP on ACCESS HRA.
  2. Scan your documents using the ACCESS HRA mobile app available for free on the iTunes Store (for iPhones) or the Google Play Store (for Android phones).
  3. You can check the status of your application by going to ACCESS HRA.

Apply online

Apply by phone

Apply in person

Come back to it later.
We can send you a link to this page to help you get back to it when you’re ready.

More ways to get help with this program

Visit the website

Visit the NYS OTDA website to learn more about the Cooling Assistance benefit.

Call 311

Ask for help with the Cooling Assistance benefit.


Call 718-557-1399 if you have questions about the benefit.

Last Updated July 22, 2024

Stay updated on benefits

Get occasional emails about benefits news, upcoming enrollment periods, and deadlines. Translations are available in 11 languages.