1. How it Works
Access-A-Ride (AAR) Paratransit Service provides public transportation for eligible customers with disabilities or health conditions that prevent them from using the public buses and subways for some or all of their trips. AAR operates 24/7/365.
- Services are available within NYC’s five boroughs (Brooklyn, the Bronx, Manhattan, Staten Island, and Queens) and within an area three quarters of a mile beyond fixed-route service across the NYC border to nearby parts of Nassau and Westchester counties
- Fares are the same as full fare on public transit.
- AAR operates 24 hours a day, seven days a week, 365 days a year.
- You may ride with other customers in a shared-ride program.
- Origin-to-destination service or feeder service is available for eligible customers.
- AAR offers non-priority trips with maximum ride times based on trip distance.
- AAR complies with federal Americans with Disabilities Act (ADA) regulations.
- AAR provides interpretation and document translation services if your preferred language isn’t English. These free services are available during the application, eligibility, and scheduling processes.
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2. Determine your eligibility
You may be eligible for Access-A-Ride if you have a disability that prevents you from using accessible buses or subways for some or all of your trips. At your in-person assessment, you will be asked to show whether you can:
- go up or down subway stairs,
- travel to a subway or bus station,
- get on, ride, and exit a subway or bus,
- and ride or navigate the bus or subway system on your own.
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3. What you need to include
When you go to the assessment, you will need to bring medical documents that prove your transportation-related disability.
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4. How to apply
Here are your options.
Apply online
Apply by phone
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