Public transportation for people with disabilities
Access-A-Ride Paratransit Service
Metropolitan Transportation Authority (MTA)
1. How it Works
Access-A-Ride (AAR) Paratransit Service provides public transportation for eligible customers with disabilities or health conditions that prevent them from using the public buses and subways for some or all of their trips. AAR operates 24/7/365.
AAR service is available within NYC’s five boroughs.
This includes an area three-quarters of a mile beyond fixed-route service across the NYC border to parts of Nassau and Westchester counties.
AAR is a shared-ride program. This means you may ride with other customers.
origin-to-destination service or feeder service for eligible customers.
non-priority trips with maximum ride times based on trip distance.
Fares are the same as full fare on public transit.
Participants can book and manage their trips online.
complies with federal Americans with Disabilities Act (ADA) regulations.
provides free interpretation and document translation services. These are available during the application, eligibility, and scheduling processes.
Interpretation services are available if your preferred language is not English.
For the hearing impaired (TTY), call AAR using a preferred relay service or the free 711 service relay.
Complete the application form.
After completing step 1 above, you will get an AAR application form in the mail. Complete and bring the form with you to your scheduled assessment.
Attend your physical assessment.
At your in-person assessment, you will have a personal interview with a healthcare professional as well as functional testing.
You can schedule a free Paratransit ride to and from your assessment, if you need.
You will get a decision about your eligibility in the mail.
If you are eligible, information for booking rides on AAR will be included.
If you are denied or given conditional eligibility, you can appeal the decision within 60 days of being notified.
It takes around three weeks for a decision to be made. If you have not received a decision after weeks, you can call AAR at 877-337-2017 to check.
Come back to it later.
We can send you a link to this page to help you get back to it when you’re ready.