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Special Needs

Public transportation for people with disabilities

Access-A-Ride (AAR) | NYC Metropolitan Transportation Authority

1. How it Works

If you have a disability that makes it hard to use accessible buses or the subway, you can apply for Access-A-Ride. AAR operates 24/7, 365 days a year, throughout the five boroughs of NYC. A vehicle, specific to your needs, will pick you up and take you to your destination.

  • The price is the same as full fare on public transportation
  • AAR may take up to 21 days to process your application after your in-person assessment
  • A subscription service is available if you travel to the same places at the same time of day at least once each week
  • Some customers require the assistance of a personal care attendant (PCA) who performs personal duties that drivers are not allowed to do during travel. Personal care attendants ride for free
  • Some AAR customers may request an AAR MetroCard that can be used for four free public transportation rides a day on public buses and trains

2. Determine your eligibility

You may be eligible for Access-A-Ride if you have a disability that prevents you from using accessible buses or subways for some or all of your trips. At your in-person assessment, you will be asked to show whether you can:

  • go up or down subway stairs,
  • travel to a subway or bus station,
  • get on, ride, and exit a subway or bus,
  • and ride or navigate the bus or subway system on your own.

This will help us decide if you are eligible for partial or full Access-A-Ride services. Please be sure to provide, in writing, how your disability prevents you from using accessible buses or subways and what other conditions prevent you from walking to and waiting for bus or the subway (sidewalk in poor condition, hilly area, no bus shelter with seats, etc).

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3. How to Apply

3. How to apply

Here are your options.

Apply in person

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  1. Make an appointment by calling 877-337-2017 and pressing 1 when prompted.
  2. When you schedule your appointment, let the staff know if you need:
    1. material in large print, Braille, or recorded format
    2. a sign language interpreter
    3. a personal care attendant to travel with you
    4. telephonic interpretation services
  3. After you book your appointment you will get an application package in the mail. The package will include the application, a letter about your appointment, and instructions on round-trip transportation to the testing center.
    1. When scheduling transportation, mention if you are traveling with a personal care attendant.
  4. Call 877-337-2017 (prompt #1) if you haven’t received your AAR eligibility by mail.

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More ways to get help with this program

Visit the website

Visit the Access-A-Ride website for more information.

Call 311

Ask for Access-A-Ride.

Call Access-A-Ride

Call 877-337-2017 if you have questions about applying for Access-A-Ride.