Services for at-risk disabled adults

Adult Protective Services (APS) | NYC Human Resources Administration

1. How it Works

If you have a mental and/or physical disability that makes it hard for you to live on your own and manage your affairs, APS can help. APS’s caseworkers make home visits, help you apply for benefits and services such as managing your money and healthcare, and investigate reports of abuse.

  • New Yorkers over 18 can get help regardless their income
  • Referrals can be made online, by email, or by phone (Monday – Friday, 9:00 a.m – 5:00 p.m)
  • Referrals received after 5:00pm or during the weekend will be processed the next business day
  • Call 911 if there is an emergency or life threatening situation and a person needs immediate help

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2. How to Apply

More ways to get help with this program

Visit the website

Visit the APS website for more information.

Call 311

Ask for Adult Protective Services.

Call 911

If there is an emergency or life threatening situation and a person needs immediate help.

Call APS

Call 212-630-1853 if you have questions about APS.

2. How to apply

Here are your options.

Apply online

If you, or someone you know needs help, you can use the online referral system. All referrals will be processed the next business day, APS is not open on weekends.

You can also submit a referral by emailing APS.

Refer someone online

Apply by phone

Call the APS intake unit at 212-630-1853 to make a referral by phone. Referrals can also be made by calling 311 Monday – Friday, 9:00 am – 5:00 pm

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More ways to get help with this program

Visit the website

Visit the APS website for more information.

Call 311

Ask for Adult Protective Services.

Call 911

If there is an emergency or life threatening situation and a person needs immediate help.

Call APS

Call 212-630-1853 if you have questions about APS.

Updated January 10, 2018