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Family Services

Help for at-risk disabled and impaired adults

Adult Protective Services (APS) | NYC Human Resources Administration

1. How it Works

If you have a mental and/or physical disability that makes it hard to live alone and manage your affairs, and no one can help you, APS can. APS’s caseworkers make home visits, help you apply for benefits and services such as healthcare and managing money, and look into reports of abuse.

  • New Yorkers over 18 can get help regardless of their income
  • Your can make referrals online, by email, or by phone (Monday – Friday, 9:00 a.m – 5:00 p.m). All referrals are confidential.
  • Referrals received after 5:00pm or during the weekend will be processed the next business day
  • Call 911 if there is an emergency or life threatening situation and a person needs immediate help

2. Determine your eligibility

To be eligible for APS, you should be able to answer yes to the following questions:

  • Are you 18 years or older?
  • Do you have a physical and/or mental disability?
  • Are you unable to manage your own resources, carry out daily activities, or protect yourself from dangerous situations without help from others?
  • Do you have no one else who is able to help you?

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3. How to Apply

3. How to apply

Here are your options.

Apply by phone

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More ways to get help with this program

Visit the website

Visit the APS website for more information.

Call 311

Ask for Adult Protective Services.

Call 911

If there is an emergency or life threatening situation and a person needs immediate help.

Call APS

Call 212-630-1853 if you have questions about APS.