How does Adult Protective Services work?

New Yorkers over 18 can get help regardless of their income Your can make referrals online, by email, or by phone (Monday – Friday, 9:00 a.m – 5:00 p.m). All referrals are confidential. Referrals received after 5:00pm or during the weekend will be processed the next business day Call 911 if there is an emergency or life threatening situation and a person needs immediate help

Am I eligible for Adult Protective Services?

To be eligible for APS, you should be able to answer yes to the following questions: Are you 18 years or older? Do you have a physical and/or mental disability? Are you unable to manage your own resources, carry out daily activities, or protect yourself from dangerous situations without help from others? Do you have no one else who is able to help you?

Adult Protective Services

1. How it Works

If you have a mental and/or physical disability that makes it hard to live alone and manage your affairs, and no one can help you, APS can. APS’s caseworkers make home visits, help you apply for benefits and services such as healthcare and managing money, and look into reports of abuse.

New Yorkers over 18 can get help regardless of their income
Your can make referrals online, by email, or by phone (Monday – Friday, 9:00 a.m – 5:00 p.m). All referrals are confidential.
Referrals received after 5:00pm or during the weekend will be processed the next business day
Call 911 if there is an emergency or life threatening situation and a person needs immediate help

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2. Determine Your Eligibility

2. Determine your eligibility

To be eligible for APS, you should be able to answer yes to the following questions:

Are you 18 years or older?
Do you have a physical and/or mental disability?
Are you unable to manage your own resources, carry out daily activities, or protect yourself from dangerous situations without help from others?
Do you have no one else who is able to help you?

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3. How to Apply

3. How to apply

Here are your options.

If you, or someone you know needs help, you can use the online referral system. All referrals will be processed the next business day. All referrals are confidential.

You can also submit a referral by emailing APS.

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Help for at-risk disabled and impaired adults