Child support services
Office of Child Support Services (OCSS) | NYC Human Resources Administration
More ways to get help with this program
Visit the website
Visit the Child Support Services website to learn more about available services.
Visit the Noncustodial Parents page for services available to noncustodial parents, such as work and lowering debt.
Visit the Family Court website for information about custody and visitation.
Email Child Support Services
Email Child Support Services to schedule a phone appointment with a Customer Service caseworker.
Please provide your name, Child Support case number, a description of your concern(s), phone number, and the best time to reach you. Enter “Requesting a Customer Service Appointment” in the subject line of your email.
Call 311
Ask for Child Support.
Call the Helpline
Call NYS Child Support Helpline at 888-208-4485 (or 866-875-9975 if you have trouble hearing) for more information. Automated information is available 24 hours a day, seven days a week. Your Social Security number and PIN are required.