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Child Care

Child support services

Office of Child Support Services (OCSS) | NYC Human Resources Administration

1. How it Works

The program helps mothers, fathers, and guardians with child support. People who receive child support can get help collecting it. People who pay child support can get help finding a job and managing their child support debt. Other services are also available.

Update: With the ongoing pandemic, the New York City Office of Child Support Services (OCSS) encourages clients to email to request a customer service phone appointment or an email response. OCSS offices are currently in the process of reopening with limited staffing.

  • You don’t have to be a citizen to get this service, and you won’t be asked about your immigration status
  • This program doesn’t help with custody or visitation. It can guide you to resources for these services that do, such as mediation.
  • You should get a child support order even if you think the other parent can’t afford to pay right now. They can get help finding work and may qualify for financial protections
  • A child can get child support until age 21, even if the other parent isn’t involved in the child’s life
  • If you don’t follow child support requirements, you may receive less cash assistance. After you begin to comply, you can restore the full amount by bringing the necessary documentation to your child support office.
  • Noncustodial parents who are unemployed or underemployed can get connected to job services.
  • Parents who are behind on their child support payments may qualify for a program to lower their debt to the Department of Social Services.

2. Determine your eligibility

To be eligible for child support services, you should be able to answer “yes” to these questions:

  • Are you a parent or legal guardian of a child under the age of 21?
  • Are you primarily responsible for the child’s day-to-day life?

3. What you need to include

When you go to your interview, you’ll need to bring the following documents:

  • Your completed application
  • Your child’s birth certificate
  • A recent photo of the other parent is helpful but not required

Next section:

4. How to Apply

4. How to apply

Here are your options.

Apply in person

Visit an office

Come back to it later.
We can send you a link to this page to help you get back to it when you’re ready.

More ways to get help with this program

Visit the website

Visit the Child Support Services website to learn more about available services.

Visit the Noncustodial Parents page for services available to noncustodial parents, such as work and lowering debt.

Visit the Family Court website for information about custody and visitation.

Email Child Support Services

Email Child Support Services to schedule a phone appointment with a Customer Service caseworker.

Please provide your name, Child Support case number, a description of your concern(s), phone number, and the best time to reach you. Enter “Requesting a Customer Service Appointment” in the subject line of your email.

Call 311

Ask for Child Support.

Call the Helpline

Call NYS Child Support Helpline at 888-208-4485 (or 866-875-9975 if you have trouble hearing) for more information. Automated information is available 24 hours a day, seven days a week. Your Social Security number and PIN are required.

Last Updated Wednesday, October 13th, 12:42pm

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