Visit the website
Visit the Child Support Services website to learn more about available services.
Visit the Noncustodial Parents page for services available to noncustodial parents, such as work and lowering debt.
Visit the Family Court website for information about custody and visitation.
Email Child Support Services
OCSS offices are open. However, due to the pandemic, OCSS encourages clients to email email@example.com to request a customer service phone appointment or get an email response.
Please provide your name, Child Support case number, a description of your concern(s), phone number, and the best time to reach you. Write “Requesting a Customer Service Appointment” in the subject line of your email.
Ask for Child Support.
Call the Helpline
Call NYS Child Support Helpline at 888-208-4485 (or 866-875-9975 if you have trouble hearing) for more information. Automated information is available 24 hours a day, seven days a week. Your Social Security number and PIN are required.
Visit the walk-in center or a borough office
Visit the OCSS Customer Service Walk-in Center:
151 West Broadway, 4th Floor
(between Worth and Thomas Streets)
New York, NY 10013
Monday – Friday, 8:00 AM – 7:00 PM (except holidays)
Visit the OCSS Family Court office in your borough.