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Family Services

Child support services

Office of Child Support Services (OCSS) | NYC Human Resources Administration

1. How it Works

The program helps mothers, fathers, and guardians with child support. People who receive child support can get help collecting it. People who pay child support can get help finding a job and managing their child support debt. Other services are also available.

  • You don’t have to be a citizen to get this service, and you won’t be asked about your immigration status
  • This program doesn’t help with custody or visitation. It can guide you to resources for these services, such as mediation
  • You should get a child support order even if you think the other parent can’t afford to pay right now. They can get help finding work and may qualify for financial protections
  • A child can get child support until age 21, even if the other parent isn’t involved in the child’s life
  • Parents whose cash assistance was lowered because they did not participate correctly with child support can have it raised when they begin to comply. These parents should bring the necessary documentation to their child support office
  • Child support has proven to benefit kids in many ways, especially when it comes to doing well in school
  • Noncustodial parents who are unemployed or underemployed can get connected to job services.
  • Parents who are behind on their child support payments may qualify for a program to lower their debt.

2. Determine your eligibility

To be eligible for child support services, you should be able to answer “yes” to these questions:

  • Are you a parent or legal guardian of a child under the age of 21?
  • Are you primarily responsible for the child’s day-to-day life?

3. What you need to include

When you go to your interview, you’ll need to bring the following documents:

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4. How to Apply

4. How to apply

Here are your options.

Apply in person

Visit an office

Come back to it later.
We can send you a link to this page to help you get back to it when you’re ready.

More ways to get help with this program

Visit the website

Visit the Child Support Services website to learn more about available services.

Visit the Noncustodial Parents page for services available to noncustodial parents, such as work and lowering debt.

Call 311

Ask for Child Support.

Call the Helpline

Call NYS Child Support Helpline at 888-208-4485 (or 866-875-9975 if you have trouble hearing) for more information. Automated information is available 24 hours a day/7 days a week. Social security number and PIN required.

Visit the walk-in center

151 West Broadway, 4th Fl.
New York, NY 10013
Open Monday – Friday, 8:00 a.m. – 7:00 p.m.
Photo ID required